About
BL Services Industry Solutions
Our specialization is in helping organizations in the service industry provide solutions to customer service issues they will encounter or are already facing, whether they are aware of it or not. We assess the service experience and customer satisfaction rate and implement ways to improve customer satisfaction. We have helped organizations worldwide from Canada and the United States to Mexico and South Africa. Despite the diversity of organizations and regions, one thing holds true: a business with unsatisfied customers not only risks losing their customers, but eventually their business.
We provide solutions and staff training with results for organizations needing help with customer retention to those wanting to put systems in place prior to start-up ensuring better success in today's competitive service industry landscape.
www.BLSIS.com
THE FOUNDER
BRIAN LOTT
With over three decades of experience, Brian Lott has worked in various capacities of the service industry. He understands the intricacies and nuances involved in building and maintaining a successful service industry business.
Brian's’ career began in England with rapid success. Brian’s quest for perfecting a more customer centered mentality soon expanded his operations from Europe to North America and on to South Africa.
It was in South Africa that Mr. Lott founded his nationally recognized catering firm. Brian’s determination to create a superior customer service experience earned him the coveted designation of Best in Country award.
Asked about his journey to his development of his core principles, Brian will tell you it is keeping his customers first and foremost that has propelled his success. Asked what stands out as his greatest accomplishment, Brian will tell you it was becoming the official caterer to President Nelson Mandela and his government.